Refund

Cashless is safe, fast and easy. It reduces waiting times and gives you an overview of your spending at any time. You can simply have your remaining credit refunded after the event in the event portal.

• Festival area: At the entrance, at the entrance to the festival area
• Camping Village: At Go Cashless stations, on the marketplace F12 as well as F14, F2 and F5 (keep 1st FESTIVAL & CAMPING TICKETS ready, 2nd exchange tickets for cashless wristbands)
• ComfortCamp: When accessing ComfortCamp

Credit can be found here in event portal recharge and soon also in the app.

Credit can be topped up online continuously and free of charge until the end of the event.

On site, your ticket will be linked to a cashless wristband so that you can use your pre-charged credit.

In addition to topping up credit free of charge, you can event portal also book the “Readmission” function and the shower flat (CampingVillage) for EUR 5, - each.

Among all pre-topups, we are giving away 5x EUR 150, - “gift credit”!
_{Eligibility requirement((smaller)) Participation requirement: You must have credit in event portal recharge. The prize is a EUR 150 “gift credit”, which
Profit of EUR 150, - “gift credit”, which cannot be paid out. The winners will be contacted via email on 30.07.2024.}

Self-topup station: Easy to top up your balance yourself — even easier than withdrawing money from an ATM. Payment by debit or credit card.

Cash topup station: Staffed stations that take care of the charging process for you. Payment in cash or by debit/credit card.

Online in the app or in the event portal: During the event, you can also visit online at app or in event portal Top up your balance. The credit is automatically loaded onto your cashless wristband.

Online via QR code: Scan the QR code of your cashless wristband and top up credit online.

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Charging is free of charge.

You can top up unlimited credits. You can check your entire remaining balance after the event at event portal Have it paid out.

Lost cashless wristbands will not be replaced!

You can book the re-entry function in advance or on site for EUR 5, - on your cashless wristband:

• Online in event portal
• On the festival site at the festival wristband stand behind the entrance (Pydna)
• In the CampingVillage at the festival wristband stand on the Marketplace

If you buy the re-entry function (online or on site), you will receive a free festival wristband as a souvenir on site. Issuance at the festival wristband stands behind the entrance (Pydna) or on the marketplace (CampingVillage).

In addition to topping up credit free of charge, you can also book the “Readmission” function and the shower flat (CampingVillage) for EUR 5, - each.event portal also book the “Readmission” function and the shower flat (CampingVillage) for EUR 5, - each.

Your additional items will be booked on site on the cashless wristband at the Go Cashless stations together with your top-up credit.

• Swap a ticket for a cashless wristband
• Recharged online credit beforehand (pre-topup)? Then go straight to the counter and order your first drink.
• No credit added yet? Go to one of the TopUp stations and simply load money onto your cashless wristband.
• Or top up credit anytime with your smartphone in event portal on your cashless wristband. app on your cashless wristband.

At any TopUp station, online at event portal, soon also in the app's wallet and when paying on the crew's scanners.app and when paying on the crew's devices.

Yes, when you pay, you can see on the crew's scanners how much credit is being withdrawn from you and how much balance you still have on your cashless wristband.

You can also check your current credit balance at any TopUp station and online at event portal or in the wallet of app check.

• Per drink (except for shots), €2 of the cashless wristband is booked as a deposit.
• When returned, the amount will be credited.
• Deposit can be returned in the same quantity as drinks were purchased. In addition, there are five deposit containers as a buffer, so that you can also drop off friends' deposit when you get the next round.

From 08.08. 00:00 — 22.08. 23:59 in event portal Enter the details of your cashless wristband and have the remaining balance paid out.

It is not possible to pay out the remaining balance locally. The payout is not automatic!

Yes, you cannot have your remaining balance refunded without the cashless wristband.

Compliance with applicable data protection regulations is a matter of course. No movement profiles are created. Your personal data will be deleted as soon as it is no longer required to provide services or to process payment and credit transactions and provided that there are no legal storage requirements to the contrary.